Purpose

This document is intended to give guidance on how to troubleshoot hardware, and media errors, which can show themselves as E6300, E3855, E3712, E3719, E6084, E6500, E6304, or other tape engine related problems in the ARCserve activity logs.

Scope

This information in this document relates to the following versions, where the host server resides on a Windows platform:

• BrightStor ARCserve  Backup for Windows v9.x, r11.0, r11.1, and r11.5
• BrightStor Enterprise Backup for Windows v10.0, v10.5

Although the main focus of this document is SCSI, the same analogies can be applied to fibre and SAN connected equipment.

Some of the information here is generic and can be used for any platform, but the document is written with the Windows Operating System in mind.

In this document the use of the word ARCserve is used to refer to both ARCserve and Enterprise Backup products unless explicitly stated otherwise.

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Keywords: SCSI fibre fiber ID media hardware error SAN HBA host bus adapter ABSL library drive CDL certified device list firmware drivers miniport StorPort SDLT LTO DLT Travan DAT DDS RAID VLO mixed termination HVD LVD SE what drivers enable disable RSM TUR IBM medium changer autoloader auto-loader configuration robotic emulation offline mark marked updating slots stuck E8003 E8004 E8006 E8020 E8027 in use occupied manually ejected inserted failed import export TapeEngine key