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Document ID:
TEC419975
Technical Document
Title:  "Failed to create empty document" error message appears when opening the BrightStor ARCserve Backup Manager

This problem has been reported when the internet explorer is upgraded to IE 7.

Figure 1

When you click OK, the manager opens as shown below.

Figure 2

In order to resolve this problem, please follow these steps:

  1. Close the BrightStor ARCserve Backup manager.

  2. Rename psapi.dll located in C:\Program Files\CA\BrightStor ARCserve Backup to psapi.dll.org

  3. Open BrightStor ARCserve Backup Manager.

Note: The location of the file may differ depending on the directory to which BrightStor ARCserve Backup was installed.

QI83129; QI83132; QI83128
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